Events

Go to Settings > Exports in Bookingsync and export global as csv. Sort by check-in date and do the following:

 

1. Womad bookings - delete anything before the start date of the event and anything after the end date of the event (look up in Google the dates for this event from last year)

2. Tour Down Under - delete anything before the start date of the event and anything after the end date of the event (look up in Google the dates for this event from last year); Only call guests who stayed longer than 3 nights.

3. Superloop 500 - delete anything before the start date of the event and anything after the end date of the event (look up in Google the dates for this event from last year)

Call all guests who stayed in above periods and let them know that dates for 2020 are available. we can provide them with a 10% discount if they book within the next week. 

Push backs/objections

- if you have customers ask why it is more expensive than last year (for some it will be) say that our software is showing demand has increased rapidly this year. it is booking out sooner. 

 

- if they say other places are cheaper be confident still and cite that our rooms are some of the closest to the event (they are all in same area). cite that other places which are further away drop their prices lower because of this. ours being so close are very sought after 

 

Don’t rush

- we have plenty of time, just get it done right.

- the week’s notice is only from when you tell them that message, then you set a reminder to check and follow up. 

- the 10% discount is only valid if they book direct through us. advise that the cancellation policy on these bookings are we require 28 days notice. between 28-7 days notice is 50% refund. 

- When you create bookings in our calendar, create a new source named “Lyn Oct 2019” (or whichever date it was when the booking was made)

- Leave notes in your spreadsheets about what they said, or no answer etc

 

**This task will be done yearly and for some other smaller events throughout the year.

Contact us

bookings@swainsonapartments.com
Australia 1800 662 994
Greece +302111980090
International +61870702551

We accept

  • 4f857b2e8a316c4e1ed16717a3d4ec8c
  • 81af6121f84c41a5b4391d7d37fce12a